We package all of our merchandise to withstand normal shipping conditions. There are times, however, when the shipping company will damage something in transport and it is very important that you follow these procedures so we can get your replacement item to you as quickly as possible. All damages must be reported to the carrier immediately. You are required to keep all packaging for inspection by the carrier. We will then assist you in filing a damage claim report. Once we receive notice of claim processing, we will begin production on your replacement. All orders are shipped in new condition unless otherwise noted.